Warranty Policy and Claim Procedure

Deltaware.in policy on ​Warranty Terms, Warranty are only against manufacturing defect and Procedure To Claim Warranty

Warranty Terms#

Warranty are only against manufacturing defect

  • Customer need to contact support team within 10 working days from the date of delivery for being eligible for the warranty return
  • Eligibility of manufacturing defect is subject to verification of product by our team
  • We can not guarantee their eligibility unless it is proven that the issue is related to a manufacturing defect
  • We reserve the rights refuse to replace in case if the product damaged by user error
  • In case product is defective or damaged then the our team will replace and reship the product
  • In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reshipped, customer has to pay the reshipping fees in this case.
  • In the event of no replacement possible or out of stock, refund or store credit will be done.
  • Customer has to bear the return shipping
  • Products under warranty cannot be exchanged for other products

How To Claim Warranty#

  • Send a e-mail to support team with following details : Invoice number, Description of the product defect & Photo of the defective product
  • Our team will verify the defect based on the details you have give us
  • Incase of possible defect, we will start the replacement process as per above Warranty policy
  • Our Team will send you the Return Address to which the product has to be sent
  • Send courier tracking number to Our Support Team
  • Once the shipment is received, Our Team will verify the products defects and send you the new replacement as per warranty policy